PENTEL STATIONERY

Privacy Policy

PENTEL STATIONERY OF CANADA LIMITED
www.pentelstationery.com
Effective Date: April 30, 2026

1. Introduction

Welcome to PENTEL STATIONERY OF CANADA LIMITED. We operate the e-commerce website located at www.pentelstationery.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase. It also explains your rights regarding your personal information and how you can exercise them.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not access or use our website.

2. Who We Are and Contact Information

The data controller responsible for your personal information is:

  • Company Name: PENTEL STATIONERY OF CANADA LIMITED
  • Website: www.pentelstationery.com
  • Address: 3045 Portage Rd, Niagara Falls, ON L2J 2J8, Canada
  • Email: silentshd@pentelstationery.com
  • Phone: +1 (647) 490 0806

If you have any questions or concerns about this Privacy Policy or our privacy practices, please reach out to us using the contact information provided above.

3. Information We Collect

We collect several types of information from and about users of our website, including:

A. Personal Information You Provide to Us

  • Account Information: Name, email address, password, and phone number when you register for an account.
  • Order and Transaction Information: Billing address, shipping address, payment information (credit card numbers are processed securely by our third-party payment gateways and are not stored on our servers), and purchase history.
  • Communication Information: Any information you provide when you contact our customer support via email at silentshd@pentelstationery.com or by phone at +1 (647) 490 0806.
  • Preferences: Your preferences in receiving marketing from us and your communication preferences.

B. Information We Collect Automatically

When you navigate through our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns:

  • Usage Details: Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website.
  • Device Information: Information about your computer or mobile device and internet connection, including your IP address, operating system, and browser type.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track the activity on our website and hold certain information to enhance your experience.

C. Information from Third Parties

We may receive personal information about you from various third parties, such as:

  • Analytics providers (e.g., Google Analytics).
  • Payment processors and shipping carriers.
  • Advertising networks and social media platforms.

4. How We Use Your Information

We use information that we collect about you or that you provide to us for the following purposes:

  • To Fulfill Orders: Processing payments, arranging for shipping, providing invoices and order confirmations, and handling returns and refunds.
  • To Provide Customer Support: Responding to your inquiries, troubleshooting problems, and managing our relationship with you.
  • To Manage Your Account: Registering you as a new customer and managing your account profile.
  • To Improve Our Website: Analyzing how users interact with our website to improve our product offerings, layouts, and services.
  • To Send Marketing Communications: Providing you with information, special offers, and general information about other goods and services we offer that are similar to those you have already purchased or enquired about, unless you have opted not to receive such information.
  • To Ensure Security and Prevent Fraud: Monitoring for potential risks, fraudulent transactions, and unauthorized access to protect our site and our customers.
  • To Comply with Legal Obligations: Fulfilling our legal, regulatory, and tax obligations.

5. Legal Basis for Processing (For EEA/UK and Canadian Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or Canada, we process your personal information under the following legal bases:

  • Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, such as when you buy a product from us.
  • Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to our marketing newsletter).
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms (e.g., fraud prevention, website analytics).
  • Compliance with Law: Processing is necessary for compliance with a legal obligation to which we are subject.

6. Disclosure of Your Information

We may share your personal information with selected third parties to help us run our business and provide services to you:

  • Service Providers: We share information with third-party vendors who perform services on our behalf, including payment processing, order fulfillment, shipping, data analysis, email delivery, hosting services, and customer service.
  • Professional Advisors: We may disclose your information to professional advisors, such as lawyers, bankers, auditors, and insurers, who provide consultancy, banking, legal, insurance, and accounting services.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. International Data Transfers

PENTEL STATIONERY OF CANADA LIMITED is based in Canada. Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including personal data, to Canada and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Data Security

We have implemented appropriate physical, technical, and organizational security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL (Secure Sockets Layer) technology.

However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax or commercial laws), resolve disputes, and enforce our legal agreements and policies.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request copies of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions, particularly concerning direct marketing.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at silentshd@pentelstationery.com or call +1 (647) 490 0806. We will respond to your request within the applicable statutory timeframes.

11. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

12. Children’s Privacy

Our website is not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: silentshd@pentelstationery.com
  • By phone: +1 (647) 490 0806
  • By mail: 3045 Portage Rd, Niagara Falls, ON L2J 2J8, Canada