PENTEL STATIONERY

Refund and Returns Policy

Effective Date: April 30, 2026
Company Name: PENTEL STATIONERY OF CANADA LIMITED
Website:www.pentelstationery.com
Email: silentshd@pentelstationery.com
Address: 3045 Portage Rd, Niagara Falls, ON L2J 2J8, Canada
Phone: +1 (647) 490 0806

At PENTEL STATIONERY OF CANADA LIMITED, we take great pride in the quality of our stationery products and want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help. This Refund and Returns Policy outlines the conditions, timeframes, and procedures for returning items and requesting refunds.

Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms set forth below.

1. STRICT NO “REFUND-ONLY” POLICY (RETURN REQUIRED)

To prevent fraud and maintain the highest standards of service for all our customers, PENTEL STATIONERY OF CANADA LIMITED strictly prohibits “refund-only” requests.

  • No Refund Without Return: We will not issue any refunds, store credits, or replacements unless the physical item is successfully returned to our facility, inspected, and approved by our quality control team.
  • Physical Return Mandatory: You must ship the physical product back to our designated return address. There are no exceptions to this rule, regardless of the reason for the return (including claims of product dissatisfaction, incorrect fit, or change of mind).
  • Abandonment: If you refuse to return the item or dispose of it without our explicit written authorization, you forfeit your right to a refund or replacement.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return and subsequent refund, your item must meet all of the following conditions:

  • Timeframe: You must initiate the return process within thirty (30) days from the date your order was delivered. Requests made after 30 days will not be accepted.
  • Condition: The item must be unused, unwashed, and in the same condition that you received it. It must not show any signs of wear, tear, or alteration.
  • Packaging: The item must be in its original, undamaged packaging with all tags, labels, manuals, and accessories still attached or included.
  • Proof of Purchase: You must provide the original receipt, invoice, or order confirmation number.

3. NON-RETURNABLE AND NON-REFUNDABLE ITEMS

The following items cannot be returned or refunded under any circumstances:

  • Gift Cards: All digital or physical gift cards are non-refundable and cannot be redeemed for cash.
  • Customized or Personalized Items: Any stationery or products that have been custom-printed, engraved, or modified specifically for you.
  • Final Sale/Clearance Items: Items marked as “Final Sale,” “Clearance,” or bought during specific promotional events where all sales are explicitly stated as final.
  • Bulk or Corporate Orders: Large volume orders processed through our specialized sales team may be subject to separate contract terms and are generally non-returnable.

4. HOW TO INITIATE A RETURN

To return an item, please follow these steps precisely:

  1. Contact Us: Email our customer support team at silentshd@pentelstationery.com with the subject line “Return Request – [Your Order Number]”. Alternatively, you can call us at +1 (647) 490 0806.
  2. Provide Details: In your email, please state the item(s) you wish to return and the specific reason for the return.
  3. Receive Authorization: If your request meets our basic eligibility criteria, we will issue a Return Merchandise Authorization (RMA) number and provide the full shipping instructions. Do not send items back without an RMA number. Packages received without an RMA number will be rejected and returned to the sender at their expense.

5. RETURN SHIPPING

  • Shipping Costs: Customers are responsible for paying all shipping costs associated with returning their items. Shipping costs are strictly non-refundable.
  • Trackable Shipping Recommended: We highly recommend using a trackable shipping service or purchasing shipping insurance for items of significant value. We cannot guarantee that we will receive your returned item. PENTEL STATIONERY OF CANADA LIMITED is not responsible for any return packages lost, stolen, or damaged in transit.
  • Return Address: All authorized returns must be shipped to:
    PENTEL STATIONERY OF CANADA LIMITED
    Attn: Returns Department [Insert Your RMA Number]
    3045 Portage Rd, Niagara Falls, ON L2J 2J8, Canada

6. INSPECTION AND REFUND PROCESS

Once your returned item is received at our facility, the following process takes place:

  1. Inspection: Our quality control team will inspect the item to ensure it complies with Section 2 of this policy. This process typically takes 3 to 5 business days from the date of receipt.
  2. Notification: We will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected based on the inspection.
  3. Refund Issuance: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (e.g., credit card, PayPal).
  4. Processing Time: Please note that it may take an additional 5 to 10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution’s processing times.

7. LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please follow these steps before contacting us:

  1. Check your bank account or credit card statement again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at silentshd@pentelstationery.com.

8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is defective, damaged during shipping, or is not the item you ordered:

  • Notify Us Promptly: You must contact us at silentshd@pentelstationery.com within seven (7) days of delivery.
  • Provide Evidence: Please include clear photographs of the damaged product and the outer shipping box in your email.
  • Mandatory Return: Even for damaged or defective goods, you must return the physical item to us so we can evaluate the defect and process it with our suppliers. We will provide a pre-paid shipping label specifically for verified damaged or incorrect items.
  • Resolution: Upon receipt and verification of the defective item, we will offer you a full refund or send a replacement item at no additional cost to you.

9. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the exact same product (for example, due to receiving a defective unit), please send an email to silentshd@pentelstationery.com to initiate the process. Standard return requirements still apply.

10. CHANGES TO THIS POLICY

PENTEL STATIONERY OF CANADA LIMITED reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.